I have not had a reply with a resolution as to how MYBMI are going to help me with my complaint regarding my most recent order, I have emailed twice now with evidence which disproves what MYBMI had explained. I had not notice of my oder being dispatched until I had a missed delivery notice from royal mail which happed to be on the hottest day of the year so my order sat in a royal mail van for over 24 hours in over 34 degree heat, when I received it the following day it was very warm and had sweated, I have asked for a replacement as the temperature control had gone out the window and had massively exceeded temperatures in which it can safely sustain. I was told I had agreed to be home for delivery and would of received correct communication regarding this. Well no I didn't, I have have sent the evidence across and have now been ignored twice!! It's £149 for a product now not safe to use because of a failure on MYBMI behalf. I am not happy with the way MYBMI have chosen to deliberately ignore my complaint and because of this I will be making a complaint higher.
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