After receiving a very attentive direct contact from the Customer Manager, Sam, on the website, who assured me that the issue would be resolved — with the order cancelled and the refund issued within 5 days — once again, five days passed and nothing happened.They cancelled my original order, sent me another automatic reply on the website, and no refund was made. I should note that I sent the proof of payment and my card number again, and I also explained that the payment had been made on the 9th, not on the 12th, which is the date they assigned to the order. And once again, nothing happened.This is not a matter of the amount involved, but rather a matter of professionalism and honesty.
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