On 02.06.2025 I purchased two items under order number 673491845. The order completed but I was informed that the items were out of stock and no money had been taken. SIX months later on 27th January 2026 I received an email from My Protein to state that my order had been dispatched and was being delivered by Evri. Despite attempting to contact Evri to advise them I had moved property and no longer resided at the parcel address I received no response and the parcel was delivered to my old address in Newport. I had previously changed my address with My Protein during a purchase I made on 1 January 2026 so there was no reason why this order was delivered to the incorrect address when My Protein were already aware of my new address. I contacted My Protein to advise of the above and their response was inconsiderate and unsympathetic and merely stated that they couldn't change the address on an order, leaving me out of pocket by £31.92. So, after being a loyal customer and ordering hundreds of pounds of products from them I will now be taking my business elsewhere where customer service is a priority and issues are resolved promptly, politely and positively.
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