I placed an order for a Christmas present on 18th December. According to their website, all orders are dispatched within 48 hours so I thought it would definitely arrive before Christmas Day. When it didn't, I put it down to them having an influx of orders over the Christmas period, however I then received an email to say it has not yet been dispatched and is still in processing 12 days after I made the purchase. I emailed customer service to explain the situation and received a generic, copy and paste email in return. I have been on the online chat on their website today - first of all they couldn't verify my order as none of the details matched apparently despite me literally copy and pasting from my confirmation email. I then finally got put through to a human who has told me half my order is out of stock - why was I able to order it and why have I not been updated about this? I was then told that payment had not been taken so I could just cancel my order... the money came out of my account within 24 hours of me placing the order. After a very long argument, I have been offered for half of my order to be dispatched, or to cancel my order. However, they are still claiming money was never taken. Will I get my money back? Doubt it.
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