Purchased the 5kg package as well as other products from them due to a great deal they had on at the time, or so I thought.Upon arrival my parcel didn’t contain my 5kg of protein. The most expensive item. I assumed that this would arrive on another day so I waited and threw away the wrapping. Nothing arrived I checked my account online and it said it should have arrived with everything else.Reached out to customer support and it was going well spoke to a few people as it was never the same person each response I received. Eventually said that they would send out replacement. However, a new ticket was then created to their “investigations team”. Long story short because I am pretty much done with this and done with them. Want to make sure other know what they are getting themselves into. They asked me if I could take pictures of the packaging. I already threw it away. They then said they would check cctv footage. They checked said parcel was packaged and prepared properly then said they have now closed my account and won’t recover any orders from me…I’m now down £80+ have no way of contacting them without an account. No way of emailing in. No way of resolving this. Worst customer service I’ve experienced. They of course didn’t provide me with this footage. Even if it was package correctly how do I know that I received correct parcel? Or that it wasn’t tampered with. All I know is I don’t have what I ordered. Will not recommend them to anyone else. From the reviews I’m reading it seems as though I’m not the first this has happened to and I won’t be the last unfortunately.BE CAREFUL!
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