Awful service. I placed an order and immediately cancelled it, when it was in Order Placed status, and the website confirmed cancellation. I then reordered the correct stuff and I've now been waiting 4 days for it and still it sits in "Processing" and hasn't been dispatched. Today I get an email saying both orders are delayed so I chat with Thrashnie in customer services to explain i cancelled the first order and they tell me the cancellation didn't happen because it was already dispatched, yet it's stil showing as "Processing". Agent has no intention of cancelling and tells me I can return goods. I have now asked to cancel both orders as they are not dispateched but they refuse to. Absolute con merchantsAwful customer service. Awful website. Awful delivery times
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