my-protein.com

1.2
1.2 Based on 201 reviews

...

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Rhett F.
They sent it to the wrong postcode. No refund - My mistake they say.

I ordered their product for the first time. After some time I received an email that proclaimed gleefully "You asked, we delivered 💪Great News your order has been delivered!"It had not.I made enquiries and had told I was wrong it had been delivered to me. I enquired further to see that it had been listed with my address but a postcode in Bristol. Not mine. They had delivered to the wrong address.Thinking they would accept their mistake - I had not put down the wrong postcode. I informed them. But they refused any payment because the postal detail which were all correct had the wrong post code = which was their fault. They blamed me.So Ive paid out. No product. No apology. No refund.Great customer service! I will complain.

1
Date of experience: Jun 11, 2025

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