I am utterly appalled by Myprotein's blatant dishonesty and incompetence. Two weeks ago, I placed an order which was supposedly delivered. I received a "proof of delivery" from their delivery partner showing a photo of the parcel left near some random stairs in my building. I never received this package.I immediately contacted Myprotein, expressing my outrage that the delivery driver abandoned my order in an arbitrary location without any instructions to do so. The bare minimum expectation would be to leave it outside my flat door.When I posted my experience on Trustpilot, Myprotein quickly responded with an apology and claimed they had issued a refund. This response momentarily alleviated my frustration. However, shortly after, I received another email stating they were investigating the matter and believed the order had been delivered, thus refusing to take further action.Upon contacting customer service again, I was informed that the promise of a refund was a mistake. They lied to me and are now dragging out the process with excuses, wasting my time with no resolution in sight.As a loyal customer for years, this treatment is beyond disappointing. Myprotein's terrible ratings are well-deserved. Save yourself the trouble and steer clear of this company. Their service is abysmal, and they clearly have no regard for their customers.I have the screenshots to prove everything.
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