Poor customer experience with delivery recently. I paid £6 for next day delivery and ordered well before the cut off time on Tuesday. Wednesday, I get an email to say that Evri missed me and would attempt next working day, as per the automated email from MyProtein received that very day. No delivery was attempted, mr ring doorbell confirmed that. Today (Thursday) again no attempted delivery by Evri. I had to chase MyProtein and used thei Webchat service. Connected with a rather unhelpful person called Duran. They advised that MyProtein are aware that delivery hasn’t even been attempted and that there’s a delay. This wasn’t proactively advised and had to be pressed to find out what is going on. I’ve been assured that I’ll be reimbursed for the £6 delivery however he couldn’t provide any meaningful insight or explanation as to why the comms from them states that the delivery was missed, by me, which is factually incorrect. Terrible customer experience from a well established brand. I have asked for a complaint to be reviewed, they clearly need to look at their automated notification process to tailor the expectations they’re giving to customers, or lack thereof in this use case.
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