Delivery In November 2022, after waiting for 5 days for my day-to-day delivery, I massaged them asking what happened. They told me that they couldn’t deliver(every parcel from other companies arrived without any problem to my address) and refunded me without asking if I wanted to. I didn’t want a refund because of the “Limited-Edition Black Friday Box”, I asked them to send it again and of course, they sent it without the “Limited-Edition Black Friday Box”. In October 2023 I again ordered a large amount of vitamins. It arrived without any problems but after a week at 11 pm on Saturday and 1 am on Monday they automatically withdrew money from my bank account and sent me the same order 3 times. I couldn’t cancel it because they dispatched it at night. I had to return 3 parcels for a refund but one of them wasn’t refunded: “So let's look at the whole situation:1. Myprotein submits an order and withdraws money from me automatically at midnight.2. In the morning I texted you that I didn't order it, my order arrived a week ago.3. You say "Sorry it is already dispatched, you can return it with InPost"4. I do all these processes, pay for the return and send it.5. No tracking updates, InPost lost the parcel in transit.6. I called them, and they said "MyProtein will register it as lost and return your money"7. You say that you won't refund me.All these seven steps took more than a month.Is it fair ?”They told me “Please be advised that we are unable to process a refund if the Warehouse has not confirmed that we received your order back”Quality It is bad, I bought socks 4 months ago and they are still pilling. Every time I take them off there is a small amount of socks` fabric that gets stuck in my carpet quite easily. It happens for other socks but usually only for the first week and this one is still leaving fabric all over the place after 4 months. Vitamin D3. In March 2023 for £4.55 I got 360 softgels with 62.5mcg of vitamin D in each softgel. In October 2023 for £14.92 I got 180 softgels with 62.5mcg of vitamin D. Both of the items I bought without any discounts. It was 79 softgels per pound and now 12 softgels per pound. The price went up by 658% in less than half a year while quality remained the same(not good).
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