Absolutely appalling customer service experience.I have had three live chat conversations with My Protein and had completely different answers each time I have discussed with them.I had a subscription and the product was out of stock this month. I wasn’t informed about this and realised when the product hadn’t turned up by the usual date. I followed it up on live chat and eventually agreed to cancel the subscription with it also being agreed there would be no further charges and no delivery for this month or thereafter.A week later, I was charged for the subscription. I was told there was no way this month’s order (which I agreed a week ago to cancel) could actually be cancelled even though it was out of stock and, as it was being ‘processed for dispatch’, I would have to wait for it to be delivered and then return it. Whenever that might be.This was the opposite of what I was told the week before.I was also told previously the product had been delivered when it hadn’t. They sent me evidence which was from a prior month’s delivery.Very amateurish and no common sense.It’s a shame as the product is good, but they don’t seem to have any interest in customer experience. I’ve never written a bad review like this but felt I had to with these guys.
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