Customer Service = Absolutely disgraceful.I complained via the in-house messaging service : nothingI asked for contact details to their Head of Customer Services : nothingI complained via Twitter : they asked me to DM them the details - I thought this was so that they could help, but it was more an attempt to shift the complaint to private and obscure their inadequacies. …and check this (!)… it’s laughable: Via the Twitter route, I have been DM’ing them asking for an update for over a week now, and rather than providing a substantial response… they have THREE times said that they cannot help me unless I pass security because of the time elapsed - even though it’s their dreadfully slow service that has created the lag 😂😂😂It’s so bad you almost have to laugh.Their team really are full to the brim of empty apologies and pointlessly futile promises of “help and support”, but the reality is far from. I have also asked them FOUR times for contact details to their elusive COO or elusive Head of CS and guess what… all four requests completed ignored!Be VERY VERY wary when using this bunch. If you enjoy dire customer service and enjoy being fobbed off by a generic CS team - then please use them. If not - I would stay clear 👍
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