I made 2 orders with myprotein on 30/11, for next day delivery. However the following day I received an email saying the orders had been cancelled due to a pricing error. I messaged the advisor on the MyProtein chat and they advised me that if I make one new order for the exact same order, and pay the higher amount, they will refund me the difference. This was on Monday 05/12 and I had the transcript emailed to myself for evidence. I was told to wait 3-5 working days for the refund. I waited until Friday as I had received no refund and contacted them again, they apologised and said the refunded again. I checked up again on Monday and they said yes it is definitely coming by 14/12. I have contacted them again today and they said they need to look in to it and expect some feedback in 3-5 working days. This company is an utter joke. They owe me £159.56 a refund, but they owe me alot more for the distress and inconvenience caused and spending up to 4 hours on their chat and getting absolutely nowhere. I definitely DO NOT recommend this company!
Claim your business profile now and gain access to all features and respond to customer reviews.
