Order Number: 422721608If I could rate any less than 1 star I would. This is THE worst company I’ve ever had the displeasure of dealing with. Previous orders have been fine but my most recent order was an absolute nightmare. You’re unable to speak to anyone on the phone and you get the same automated, scripted responses over email, chat etc. and they don’t actually respond or comment on the points you raise. I ordered just 2 items on 2nd August, creatine and some protein bars. They received the order but there was no update for weeks and they couldn’t give any details on the reason for the delay only that it was something to do with their warehouse. I was redressed for the delays to the value of the order and told that I would not be charged and they would still supply the items. I went on holiday for 2 weeks on 5th September, during my holiday I noticed around £34 had been deducted from my account and I had an email saying the parcel had been delivered. I reached out over live chat and they refused to provide a refund. The money was debited on 17th September - 46 days later!! Without any prior notification or warning. Again, they REFUSED to provide a refund because they had supplied the items. This was despite all the previous chat history confirming I would not be charged and that they had compensated me (not refunded) for the delays. I’ve now given up chasing for this refund because you can’t make a complaint or actually speak to someone over the phone. All email replies are from a “no-reply” email address. The company is a joke and needs shutting down. I’ll never order from this place again. The employees should be ashamed for the company they work for.
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