Ordered 25th August with an extra payment for delivery. I was given a time & date for 26th 18:00 - 20:00 (not great) allegedly it was attempted deliver on the 26th August at 22:55 with someone waiting in with bell in fully working order. Even the main doors were open (in the safest place in London with streams of cameras) . Driver THG/PAAK text me at 22:55, at 22:58 I wrote the the driver to try the bell again or leave the package & there would be some to either take it from the driver or pick the package up. No text was sent & no delivery was left. I robotic text saying it could not be delivered & will take place the next day . Again this did not happen & I was in “All day & Night” so where was the delivery. It has just been delivered at 22:00 using my bell & I let the delivery driver in & when I went down to the ground floor it was left in front of the Lift. Today is the 29th August ..No apology - No charge for the extra next day delivery & no compensation & now I have an order in my account I did not place. I thought it was a thank you for the mishaps . Sadly not . My Protein were never like this it’s changed & I’m guessing changes to delivery companies which is ok. If not for the worse. Again I do expect a response as it seems the customer is not importantt & my protein are doing to well to retain long standing customers or the management have lost a grasp on the service, product (which I did praise ) & how to satisfy their customer base.
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