I booked a simple Fast Track service on 1 September for £15. The service couldn’t even be used because it was booked too late, but I accepted that I’d still pay the £15.What I did not agree to was being enrolled into some kind of ongoing plan for £80. Since then I’ve been charged £80 multiple times, including again yesterday, with no clear explanation or proper consent from my side.I first emailed their customer service about this on 26/10, and despite raising the issue clearly, the charges have continued. No proper solution, no proactive help, just money repeatedly taken from my account.At this point, I feel completely misled and ignored. • Unexpected recurring charges • Poor communication • No urgency in fixing an issue they createdI’ve now had to contact them again and will be speaking to my bank to dispute the payments. Based on my experience, I would not recommend this company to anyone.
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