I am writing to formally express my profound dissatisfaction with the customer service I received. I initially booked my ticket four days ago; however, the airline subsequently modified my itinerary. In response, the airline proposed an alternative routing, which I was compelled to accept in order to maintain continuity with my remaining travel segments.When I contacted customer service, I was advised—without any meaningful attempt to assist—that it would be preferable to cancel my ticket altogether, rather than being offered viable alternative solutions. Furthermore, upon inquiring about refund eligibility, I was informed that I might not receive a full refund for segments unaffected by the airline’s cancellation, despite the fact that these changes were entirely beyond my control.Due to the lack of adequate support, I independently contacted the airline and was informed that the alternative itinerary previously suggested was not even available on the specified date. Consequently, I had to liaise directly with the airline’s customer service department to arrange a revised departure date for the first segment of my journey. Although this modification was approved, I was subsequently advised that confirmation would be transmitted to the booking agency, which would then be responsible for updating my ticket.Regrettably, I am still awaiting this update. My repeated attempts to obtain assistance have been unsuccessful, as calls remain unanswered and no progress has been communicated regarding my booking.I have taken the time to document this experience in detail to highlight the serious deficiencies in service and to caution others against encountering similar difficulties. I strongly advise prospective customers to consider alternative providers.
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