I paid for a discounted senior railcard on Trip.com . This required activation in the Trip.com app which I couldn’t do. So I tried to get customer service to arrange to refund my Apple Pay. The only service in customer service is a chatbot or an American phone number. No email address or UK phone number. My failed card activation should have allowed a refund according to the chatbot, but there is no way to follow that through with this. Scumbag company. If you want help, forget it. If this happens with a simple transaction, imagine needing help with a flight booking ! Don’t use this company.
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