Very bad system, and a VERY bad vendor. When notified their "security code" emails were not arriving (which of course blocks us from accessing our medical information), the MyChart people blamed us, and blamed our internet vendor - without even checking if their system had sent the emails. The MyChart people said however, that they know their emails are for some "unknown" reason - getting blocked from many patients who use Cablevision for internet., so obviously it is not a user-level problem. Yet they refused to, or were unable to check if THEIR system was even sending out the necessary security code emails - choosing instead to blame the user/patient. When we said they need to check that (i.e. talk to Cablevision and find out why the Cablevision/Optonline internet system appears to be blocking the MyChart security code emails system-wide), they said "that would require a supervisor's approval". It was clear the MyChart people had no intention whatsoever of trying to resolve the problem. They said "Just use your phone instead." What is this, some kind of farce ? A truly third-rate system, and if there is a worse opinion we could give for their HelpDesk, we would.
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