mychoize.com

Money deducted from security deposit

Money deducted from security deposit. I collected Innova Crysta from Chandigarh. The car had ~68000kms. 1. I wanted the car 30 mins before the booked time but they have limited staff so expect delays. I had to wait an hour in middle of the market. No office. The car was in front of me with MH registration. 2. I collected the car in dirty condition with fuel tank 1/4th filled. The car had returned from Rajasthan. On checking with the single person in charge there, he said due to covid they are not cleaning the car and taking back from customers in same dirty condition. How hygienic! Also he said while returning they will check the fuel and depending on if its more or less the refund/deduction would be done.3. As soon as i started my journey on the highway, i started noticing some creaking noise. I tried reaching out to the person in charge at onsite but obviously he had no idea and asked me to visit some garage. On taking a break I realized the noise was coming from the carrier at the roof. Mechanically the car was good though. 4. Since I was coming from a day long journey on my way back from Chamba to Chandigarh. I wanted to return the car in the night rather than waiting for next morning (6:00AM - my returning limit that i had booked for). there was noone at the site to my surprise. I called the guy and he asked me to come next morning. On requesting him, he agreed and asked me to drop it ini Mohali somewhere. 5. Finally when I get the refund i saw deduction from the actual amount. On contacting these people they said its because i returned the car dirty. Lol :) Are you kidding? 6. I had rather returned the vehicle with fuel more than what i received. And as per earlier discussion with them I was expecting some refund for extra fuel. On the contrary they deducted money from my deposit.How is this all justified?

Date of experience: Nov 30, 2020