Deducted the full security deposit without any valid reason.I booked Mychoize Selfdrive car for a family trip from 31st Jan- 8th Feb 2019; paying the full amount of approx. 29000/- Rs in advance including the Security deposit 6000/- Rs that is supposed to be refundable.The car delivery was delayed for more than an hour which made me and my family including a 3 year old wait outside the airport in the freezing cold; the my choize executive said he is about to reach in 5 mins whenever we called the driver.This also affected out hotel bookings also and check in.When the vehicle got delivered, it was not the one that I gave booked; didnt even inform me about the change in vehicle and this one was in a pathetic state(horn not working, full of cigarette smell, weird sounds coming from the vehicle etc.)The vehicle got replaced in the evening around 6pm Upon the complaint to the Executive who delivered the vehicle. That made us waste ourfirst day of the trip without doing anything.After 8 days, the MyChoize representative came to pick up the vechile and confirmed by in writing the Vehicle Inspection Report that there was only a tyre pucture and no other damages(not even a scratch).I received the billing invoice a few days later in which it was mentioned with other charges that the Damage charges of 3913.60/- Rs has been deducted.Around 4000/- For a single tyre Puncture??? Unbelievable!!As per the My choize executive who came to pick up the vehicle from us, that puncture would cost a max of 300/- Rs for which around 4000/- was deducted without any explanation.I raised a complaint through email by attaching rhe Vehicle Inspection Report provided by the Mychoize executive and customer care call regarding the same.There was no response for an entire week and after calling them continuously I received a mail saying They spoke to their a operations team and the charges are correct.What is the purpose of providing the Vehicle Inspection Report if they are not going to check the same when the customer raises a concern?The My choize team couldnt explain or justify damage charges that has been deducted and was iterating the same statement of fare deduction over continuous follow ups through mail and call. They are not at all talking about the report and not even ready to check it.They want to deduct the entire amount that I have paid.They made up some un reasonable charges in order to deduct the entire security deposit So if you are booking though my choize please be aware that you won't be received any penny as a refund. They will just take the entire amount you pay initially.
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