LIES AND TERRIBLE CUSTOMER SERVICE!!I regrettably fell for the fake high ranked reviews this company has. I have never been so mistreated by an employee from a Corporation such as this one. Bryan Hufford was my sales representative. After explaining to him that I needed an LLC not a DBA and mentioned I could just cancel my order and replace it.. He immediately (within 20 minutes) charges me instead and advises me it would be easiest if he just gave me the full refund of $141 and attached an LLC form to complete for my convenience (So I Thought). I haven't even completed the DBA form at this time. Would have been easier and more convenient had he Not charged me at all! But they clearly work off sales so of course he wanted to lock in the price as soon as possible. Two or three days goes by and still no refund posted. I decided to call in and spoke with Bryan. This is when he decided to tell me there was going to be a $25 cancellation fee. I explained how I wouldn't be in this situation had he not charged me in the first place and how I was never told about the $25 cancellation fee prior to this call. He just rudely spoke over me "There's no way around it.. I have to charge the cancellation fee." and "When you fill out the form I will give you your refund." and hung up on me. I sent him an email stating I did not appreciate him hanging up on me... and this was his response.. "I'm sorry, I didn't mean to hang up on you. I couldn't hear you after a couple seconds." I was in the middle of talking so that's not possible. Also, a couple of seconds?? And no, "Hello? Are you there?" That is Unacceptable behavior. In fact, speaking to the "Director of Operations" Dana, about the situation, did not make things any better either. It was blatantly obvious she had no care in the world for his actions nor was going to make any attempt to rectify the situation. In fact the entire time I was explaining what happened she was huffing and puffing on the phone as if she had somewhere else better to be. All in all I was promised by MyCorporation that I was getting a Full Refund and of course did Not.I DO NOT recommend this business to Anyone unless you are desperate and having issues with every other competitor. I recommend IncFile.com... they are Much Cheaper and more caring towards their customers.******My response to the further deceit from > MyCorporation********> You had notified our processing team that you would like to hold off on the DBA order after the order had been billed. This is incorrect. If I could, I would post pictures to show proof as to When I emailed support/Bryan and When the charge actually went through.> However, we then received your notarized documents back a few days later. Bryan responded immediately presenting you two options on how to move forward. We gave you the option to refund the DBA order or apply those fees to the new LLC order. Per the email between both you and Bryan, you both decided that the DBA fees would be refunded once the new LLC order was placed.This is a flat out lie. I had to notify Bryan via email which took him a day to reply. This is when " I " advised him to just "Move the amount paid towards an LLC instead." He replied with "We billed you $141 for the DBA name. I think the easiest way to do this would be to refund you the DBA amount and charge you a new on the LLC." Clearly "they" declined moving my payment over to the LLC and thought it would be Easier to just refund me the Full $141 balance paid.> In fact, we thought you were satisfied with the service after receiving this delightful review. “I worked with Bryan H. throughout my completion of this online form. He was very helpful and informative with any questions I had. I believe you all should allow customers the option to remove "Priority Shipping." This makes the bill Drastically higher than we originally expect. Anyway, I greatly appreciated Bryan's assistance as well as you all for filing my DBA.”Now this is extremely amusing. I thought it was weird Bryan advised me to write a compliment after placing my order. He even gave me advice on what I should say and was adamant about me adding his first name and last name initial or else I wouldn't get the $20 discount he was offering. Again, I wish I could post a picture of our script but conveniently they don't allow it. However, that is what happened here... as I previously stated he is a sales person and they do anything to make that sale. This is why my bill dropped from $161 to $141 as well as his customer service skills.> There was no discussion about a cancellation fee. Exactly my point. There was no discussion because Bryan had made it clear I was getting the Full refund. Which is exactly what I advised Dana when we spoke on the phone and via email. Hence she verified I was getting my refund as promised and never once mentioned a cancellation fee. I didn't find out until days later after reviewing my bank records that $25 was removed. > MyCorporation will do anything and everything to make our clients happy and satisfied and our reviews prove that. This is clearly untrue. 99% of MyCorporations reviews are just many more ways this company deceits the people. Be sure to check their reviews on ALL sites before making the same mistake I did.> However, we never want a customer disappointed, so please let us know what we can do to rectify the situation and make you a happy customer. This is what you told me over the phone but still did not followed through with what you promised. I would appreciate my Full refund as I was promised. This would be a start. BUYERS BEWARE!!
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