Ordered a custom tire cover from them as a gift for a friend. I ordered it in leather which was an upcharge and bought their quality warranty. It came in vinyl and it was damaged. I emailed them asking for a refund. They said because it was custom, it couldn’t be returned and resold but that they could offer me a 10% ($4) refund for my troubles. I reminded them that not only had they sent me the entirely wrong product, but it was damaged and I refused to accept anything less than a full warranty. Without acknowledging the damage or my warranty, they offered me a $6 refund. At this point I opened a dispute through Amex and let them know that. They offered me a maximum refund of $27, final offer. I told them I’d then be pleased to let the dispute run its course with Amex to which they FINALLY gave me a full refund. At no point did they acknowledge the damage or my warranty in writing. They just kept doubling down on how they couldn’t resell it bc it was custom…a custom product from a company with custom in their name.
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