I attended MyDentist – Stevenson Square (Manchester) with a failed root canal and broken crown. Instead of providing NHS treatment or referring me (as nearby NHS practices confirmed they would accept with referral), the manager Samantha Bates pushed a £2,000 private plan and blocked the NHS route. When I escalated, they sent a password-locked “rejection letter,” then deregistered me citing “breakdown of trust” instead of referring me. An emergency dentist later confirmed the tooth was salvageable.I have submitted evidence to GDC, CQC, NHS England, and the Ombudsman (emails, PDFs, timelines). This looks like withholding care, referral obstruction, and retaliation after a legitimate complaint. Patients deserve NHS pathways, not sales pressure.(I will happily provide my evidence to regulators and journalists on request.)
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