I was beyond frustrated, had spent hours troubleshooting, emailing, making a video, couldn't get video to go through in the 3 ways the rep suggested, was waiting for a label to send the unit back...decided to try a phone call. Yes, got one rep, was told to hold for transfer...and the call dropped!!! I decided to try one more call. My hero. I mean Tony, answered my call. I was finished and wanted a label to return the unit. Tony was very calm and encouraged me to unpack the unit again and try to turn it on. I told him I have been through that many times without success. At one point, Tony told me the BOTTOM button was the power button. I felt very stupid...until I looked at the booklet AFTER I hung up! Your booklet is incorrect! I did what it said so no wonder it didn't work!Without Tony, I would have returned it! Way to go, Tony! You made me feel like a valued customer and saved the day! You restored my confidence in the product! Thank you!
Claim your business profile now and gain access to all features and respond to customer reviews.
Helping Women Of Color Fall In Love With Their Own Skin Again! ❤️
Hyperpigmentation & Dark Spots ✨
