I spoke with Kate today regarding the order I placed as an upsell to the Pro wand. The former representative sold me this without any mention of having to use or pay additionally for the serums needed to actually use the product. Additional training would be useful for all of the representatives to stress less "selling" and more listening and answering the actual questions asked by the customer. Kate's offer and resolution to the situation did save the sale, but still cost me more than I initially wanted to spend. I'll just have to see if this is all worth it.
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