Company is a scam/fraud. My first product ordered broke 5months in. “Reward Redemption Codes” are a joke. I tried using mine for a “free device”, after submitting with the code, I was charged the full amount. I Emailed the company right away to cancel said order, automatic response email stated I would be contacted 24-48 hours later. I did receive a call to confirm my address for my order which was minutes after my email. I informed said staff to please cancel my order, he claimed he couldn’t and gave me a number that was never answered. After two weeks of emails, 90% were all automated responses, the few answered were only offers of credit and free products, I always responded I just want my refund. They always responded with offers of credit. This brings us to yesterday. I receive a call from Myderma Dream asking how I was enjoying my product. I informed her I never received the product and it should have been cancelled. She finally gave me the number to cancel/refunds. When I called, he obviously needed to read through script to offer everything except a refund. After I said, send the product that I paid for and then I will return it, he realized the extra work and money in this process. He said he processed my refund. I received a confirmation email. We will see if I get my refund. They take your money instantly, however it will take them 25-30days to return my money. Please save yourself from this, it’s so not worth it. I will never ever recommend this company. NEVER!
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