I completed their 'My Diesel Claim questionnaire' over three years ago, confirming to them that I did not know whether I had an EA189 engine installed in my car or not. I even phoned them on 26th August 2021, repeating to them the same thing. Their answer was "not to worry about it, just fill their questionnaire and they would eventually inform me about it". I was also told that PGMBM was dealing with two different claims:1) vehicles with EA189 Diesel engines2) vehicles with non EA189 Diesel engines."Surely (I thought to myself) once PGMBM finds out whether I have an EA189 Diesel engine or not, they will fix me into one category or the other".Now, over three years after I have received an email from them, stating that my vehicle is ineligible because it contains an EA189 engine variant, which is outside the scope of this Litigation. In other words, it has taken them three years to discover whether I had an EA189 engine, and the most surprising thing is that they didn't find out this information themselves, but from the defendants. This is literally what they have written to me: "The Defendants have now reviewed the claims within the Group Register individually, and unfortunately, they have objected to the eligibility of your vehicle, as your vehicle is ineligible because it contains an EA189 engine variant which is outside the scope of this Litigation."To this day, I still don't know whether my car had an EA189 fitted or not.How is it possible that it has taken three years for PGMBM to discover (and not through their own investigation but the defendants) that my car had an EA189 engine fitted? Why did the Defendants have to inform them about my case? Why didn't they research my case themselves from the very beginning? Why have they kept me as a client for three years? Have I been only a number? If they knew I had an EA 189 engine fitted, why didn't they include me in the claim for EA 189 engines rather than in the claim for non EA 189 engines?
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