I wish I had read the reviews before ordering my loupes.I placed my order on 1/12/2025 and experienced almost no communication from the company. I had to repeatedly chase for updates, and when responses did come through, they felt generic and impersonal.The loupes finally arrived in early February—and they were faulty. Someone was sent out to remeasure, and the loupes were taken away and returned to me. Shockingly, they still didn’t work. At that point, I had no confidence left and returned them, requesting a full refund.The entire process was frustrating, drawn out, and completely lacking in accountability. At no stage was there a genuine apology or any real attempt to resolve the issue efficiently.It’s worth noting that while some high-profile dentists on social media promote these loupes, that clearly does not reflect the experience of regular customers. Don’t be misled by endorsements.To make matters worse, I wasn’t even fully reimbursed for the cost of returning a faulty product—something that should be standard as a goodwill gesture.Overall, a very poor experience from start to finish. As I was once told: buy cheap, buy twice.
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