The poor service began with a poor quality product where the magnifier repeatedly detached from the main glasses frame. I had to send the loupes back for repair more than 3 times, rendering them unusable for weeks each time, which severely impacted my work. On the last occasion they sent back a super glued lens to the mainframe! Expressing my frustration they decided to issue a new replacement pair of loupes. I urge anyone considering a purchase from MyErgo/Univet to look elsewhere. My experience waiting for a repair/replacement set of loupes has been nothing short of a eight-month-long nightmare, characterised by utterly unacceptable customer service, multiple failed promises, and what I can only describe as a total lack of integrity.I spent over eight months waiting for a product I had paid for. During this time, I received multiple failed promises regarding delivery. You absolutely cannot believe a word they say. Every date, every assurance, proved to be completely false. They demonstrated a pattern of saying whatever they thought I wanted to hear to get me off the phone, with no intention of following through.The situation became so frustrating and hopeless that I was forced to escalate it to my credit card company. It was only after I went through my credit card company to raise a Section 75 claim to get my money back that MyErgo finally bothered to contact me. Even then, their communication was insincere. They provided yet another false promise of a delivery date.Considering the months of lies and failed deadlines, I refused to accept this new date. I had lost all faith in their ability or willingness to deliver. Their final response was to say they would contact me again if I decided to "change my mind" and accept the new delivery date. Surprise, surprise—they never contacted me.In summary: they sold a faulty product, failed to deliver/repair for over half a year, repeatedly lied about delivery dates, ignored me until I threatened a financial claim, and then showed zero follow-up.Do not waste your time, your money, or your sanity on MyErgo. Find a reliable company that respects its customers and honours its commitments for something you are going to be using on daily basis. I urge anyone waiting for delivery of their loupes to raise a section 75 claim as this is the only way to get your money back!
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