myfacesocks.com.au

DISGUSTING!!!

DISGUSTING!!!! If I could score 0 I wouldI found the whole experience frustrating, mentally draining & gut wrenching.Firstly - it says MADE IN AUSTRALIAThey’re not- they are made in CHINA! I only found this out because of the shipping details telling me it was currently in transit from CHINA.I contacted someone via the chat who told me due to covid they're making them in China now. I ordered from this website because it says Australian Made.I then received the socks, and they were TERRIBLE!!!I am a size 6.5-7 women’s.I ordered men's size socks& Apparently my foot is too big for them! –“2 inches” too big to be exact.which is why they have "stretched" after just trying them on!!!Back and forth with a “robot” employee named Azahel. Who did not listen to anything I said. They just kept sending me screenshots & links trying to prove me wrong. However, the information they provided was all incorrect.They sent me a completely different link to “what I ordered”I provided sufficient evidence each and every time. They were even proven wrong against a previous conversation I had with of their customer service chat people.I was offered ONLY a 20% refund.20% LAUGHABLE!!! So disrespectful to offer after all the trouble and time and money spent on SOCKS!!!I spent over $100 & now must go and source them elsewhere, re purchased and wait in hopes they will be here before my deadline.DO NOT BE FOOLED - MOST HORRIBLE SERVICE IN EVERY DEPARTMENT IVE EVER HAD!IT HAS BEEN OVER A WEEK AND NO RESOLUTION STILL.I HAVE BEEN ASKED TO RE SEND MY ENQUIRY 4 TIMESBY 4 DIFFERENT PEOPLE. Horrible marketing/False advertising, constant excuses made my staff and terrible service & product quality.No one took responsibility for the mistakes! No accountability, just deflection, lies & such a scam!DO NOT BUY FROM HERE!!!

Date of experience: Nov 25, 2021