If I could rate it a 0, I would. I ordered the customized bears for my Fiancé on February 2nd. I never received my item and they said UPS couldn’t find my address. I had everything typed in correctly and then the company said it was sent back to the facility. Now they are requesting I pay a 20% restocking/shipping fee in order for me to get my item. I asked for a full refund or for them to send it to me and they said they are unable to do either and are demanding I pay the 20% fee. I will NEVER use this company again.
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