I had a deeply traumatic experience with Dr Khawaja Masood Munir in December 2025.Joseph Primarolo from Shrewsbury Hair Loss Clinic Limited referred me, presenting the whole service as one integrated operation. The contract listed a single total of £3,800 (£2,300 non-refundable deposit + £1,500 balance).The procedure was cancelled twice due to newly diagnosed high blood pressure (confirmed as "new hypertension" by a private GP in Shrewsbury, who prescribed medication that worked well at home). On the second attempt (18 Dec 2025), Dr Munir instructed an extra full dose of Amlodipine — despite knowing my daily maximum had been taken 12 hours earlier — risking overdose, acute hypotension, and shock.He then administered diazepam without explaining risks, side effects, or interactions (I have epilepsy and take high-dose Lamotrigine, increasing severe CNS and paradoxical reaction risks). No informed consent was given.Discharged after only 15–20 minutes with no monitoring, despite me reporting strange effects. Shortly after, I suffered a severe reaction: confusion, slurred speech, extreme drowsiness, unsteadiness, dizziness, and terrifying visual/auditory hallucinations. A GP letter describes it as a “significant and traumatic” adverse reaction, causing situational anxiety. It is now unsafe for me to return due to stress-induced BP spikes.From my visit and many other reviews, technicians perform the majority of the work, with Dr Munir barely involved. Staff often struggled with English; Munir spoke too fast to understand. Random exposed medical equipment was left lying around the Manchester surgery, which seemed very unprofessional and it helps explain the current CQC rating of "Requires improvement" with ongoing safety concerns.This was a serious failure in duty of care, safety, and consent. The clinic’s T&Cs (section 5.3) allow a refund minus £500 max for unknown medical conditions preventing rescheduling — yet none has been offered. I have started a Section 75 chargeback, reported Dr Munir to the GMC, the clinic to the CQC, and misleading advertising to the ASA.Do thorough research, check CQC ratings, and insist on full consent and surgeon oversight. One of the worst medical experiences of my life — avoid at all costs.
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