myheritage.com

4.4
4.4 Based on 1.5K reviews

...

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Steffan Davies
This is how not to use AI to help with customer support, on and off for the past month I have tried

This is how not to use AI to help with customer support, on and off for the past month I have tried to contact customer support as my DNA sample test has a problem, I e-Mailed to which I had a reply that said please use our customer support help pages, I have even tried phoning which again sends you back to the help and support pages, I wouldn't mind but the topic that I have a problem with simply isn't in the help pages and the help bot is worse than useless sending you round in circles, AI is certainly not going to take over the world at this rate

1
Date of experience: Feb 21, 2026

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