My experience with MyHeritage has been nothing short of a joke, and I strongly advise anyone considering their DNA service to think twice before wasting their money.
I sent my DNA sample in October 2025. After six weeks it finally crawled to the “Raw Data Produced” stage — and that’s where it has stayed ever since. Months later, I still have no results, no proper update, and no honest explanation of what’s going on.
Every time I contact customer support, I get the exact same meaningless response about them “chasing the lab.” The emails feel completely automated, like nobody has actually read my message. There’s no ownership, no transparency, and no attempt to actually solve the problem.
Trying to get help through their website is even worse. The chatbot is clearly designed to keep customers away from real staff. You have to fight just to reach a human, and when you finally do, they tell you absolutely nothing useful.
Now their latest “solution” is to offer me a replacement kit. Why on earth would I trust them with another sample when they can’t even process the one they’ve already had for months? That doesn’t solve the issue — it just resets the clock and wastes even more of my time.
At this point, it feels like I paid for a service they simply haven’t delivered. No results, no accountability, and customer service that feels like a wall of automated replies.
If you’re thinking of using them for DNA testing, I’d seriously recommend going elsewhere. Based on my experience, you could be left waiting indefinitely with no answers and no results.
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