$13.96 came out of my account as soon as order was placed. Product did come weeks after ordering. Before receiving the product, I have had 2 charges of $29.99 come out of my account, I was able to speak to someone who says it is a membership fee. I did not sign up for a membership. She then informed me they could not send me back my money but could offer a discount on future product! like no way. STAY AWAY FROM THIS COMPANY
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