Short sighted managementI have just returned from a stay at Cleopatra II, managed by Mykonos Luxury, with a group of ladies celebrating a 50th birthday. Our stay was very mixed. The Villa and surrounding area were beautiful but needs some changes. - [ ] Shower heads were scaled and rusty in some places- [ ] There were ants around the pool which should have been spotted before our arrival- [ ] No basics left such as salt pepper coffee oil - which I suppose are just a nice touch’s , but that how you get luxury status. These aside, there was construction work opposite and I don’t mean a bit of brick laying, there was what you would class as excavation work, which we weren’t warned about. We could possibly have adjusted our plans to take this into consideration…Yes they provided a pick up/ airport drop for us and yes they let us check in at 10pm ish. We had an issue with a chair that was being used as ‘sitting device.’. Our friend disappeared under the table with a loud cracking noise. Thankfully only bruising her arm, but if she had caught her chin the outcome would have been much worse. We told the management straight away and as a result had our last days ruined by this company. The customer service was non existent. No - is the lady ok, no - can we replace the chair so you all have somewhere to sit… just confrontational shouting stating that we damaged the chair and refusing to let us leave the villa until we paid for a new one. We had offered to go halves in the chair anyway.They said we hadn’t paid a security deposit - they sent an email stating there nothing to pay… !The end result the management company held our transfer to the airport so we couldn’t leave and apparently called thePolice. We paid the full amount of the chair (minus delivery costs) so we could leave and come home.The area is lovely, the villa has great potential to be amazing. The management company however is possibly one of the worst I have ever encountered. I am giving this review one star in the hope that the villaOwners see the review and move to another company. I would be livid if I knew guests staying in my villa were treated this way.
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