I signed up to my milkman in 2022. It was very convenient and reliable. I was happy with the service until the last 6 months or so. My milk was due to be delivered on a Monday morning, but was always delivered on Sunday evening. I didn't really mind. After pausing my order for awhile, I changed the delivery day to Wednesday as I thought this would suit me better. I may not be home on Sunday when the milk was delivered and would end up being outside for a few hours. However, I have not received any milk since, despite paying for it. I emailed and texted the delivery driver on the 5th and 18th January and 2nd February. I still have heard nothing back. I also emailed customer services on the 18th January and no response there either.I have paused my account and will continue to do so until this matter is resolved. I have been charged €15.25 but no milk delivered and no explanation or communication either. I am so disappointed as I had recommended the service to others.Edit: I will email again but to note that I already sent an email to the exact email on the reply below on the 18th January and no response there either.
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