If there was 'no stars' I would press that. Two sides to every story, we know, but suffice to say STEER CLEAR of this company. It is the good engineers who have any successful reviews for 'My Mobility UK's' name. The after sales is abysmal and they tell lies.Fact. I remain very disappointed, though after much wrangling got my money back. Never again.My Google review was replied to by this ‘company’ as follows (before I copy this on to here I wish to point out that at NO POINT have I said the stairlift was installed incorrectly or faulty, I had the most excellent engineer, Brian). I was simply miss-sold the stairlift for the width of the stairs and my disability and frame. Lots of ‘phone calls and emails ignored at the outset. Then they set ‘Mitch’ on the case - this is where lies come into play. “Gone the extra mile”? No! Read on….Hi GaynorThank you for your commentsWe tried to get the stairlift to work for your specific individual needs and we felt went the extra mile to get things resolved. At no point was the stairlift installed incorrectly or faulty and when we established it couldnt meet your specific individual needs we agreed a full refund and removal of the lift which did take longer than anticipated to organise due to engineer availability for which we have apologised for and do so again now.We are pleased this matter is now closed and we wish you well for the futureKind RegardsMyMobilityUK
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My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor.
We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes:
- A minimum 12-month warranty
- Free survey and no-obligation quote
- Professional installation by qualified engineers
- 24/7 support for aftercare and servicing
Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics.
We also provide:
- Stairlift removal and buyback services
- Installation within days, not weeks
- Flexible finance options, subject to eligibility
Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do.
🌐 Learn more at mymobilityuk.co.uk
📞 Call us on 0800 129 9191 to speak to a friendly advisorSee more
