Caution Advised!!! I acquired my vehicle back in September of 2025, and my salesman initially appeared eager to assist, addressing all my queries and valuing my previous car at £650. He mentioned that the company wouldn't fetch much more than £1200 at auction. However, it is currently listed on their site for £2950. Be wary when trading in your vehicle, as you may not receive a fair offer. The purchased vehicle was ready for pickup within a week, and we scheduled the collection alongside the drop-off of my previous car. During this time, my new vehicle had an outstanding safety recall concerning the timing chain. I reached out to my salesman about this, and he arranged for it to be serviced at a local dealership. I then returned my vehicle to the company while they provided a courtesy car. The dealership completed the recall work and serviced the vehicle. However, when the company went to pick it up, the engine light was illuminated. The dealership cleared the light, but it reactivated. This continued for 2-3 days without any updates from the company. I had to contact my salesman for information, only to learn they were disputing responsibility with the dealership. A few days later, I had to reach out again for an update. The communication from the company was severely lacking! My salesman informed me that the dealership needed to conduct further checks, and then indicated that the problem was mine and they would no longer assist. They also requested the courtesy car back, which left me without transportation for work! I instructed the dealership to proceed with the necessary work, as the engine light was due to someone disabling the adblue before my purchase. It was a simple fix that the dealership resolved in a day. I truly appreciate the help I received there. The company could learn a great deal about customer service from this dealership! It is against the law for a vehicle trader to sell a car with an outstanding safety recall. Interestingly, the company was legally responsible for this issue but chose to overlook it. This problem would have been identified before my purchase if they had performed the recall work, which would have saved me over £300 and the need to involve my finance company. I reached out to my salesman to file a complaint about these matters, and I was told multiple times that he was discussing it with a manager and would get back to me. However, the company ultimately ceased communication. No assistance, no apologies, and no follow-up. I provided several opportunities for them to address the situation, but they chose to ignore it. I was also informed that my salesman was unaware it’s illegal to sell a car with an outstanding safety recall. How can a vehicle salesman lack knowledge of the laws in their field? This reflects poorly on the company, and I suggest implementing staff training on communication and legal compliance to avoid future issues. Given how poorly the company managed this situation, I sought legal advice and took action with my finance provider. I communicated all the issues I encountered and submitted the necessary proof to support my complaint. It took over a month for my finance provider to investigate, as the company was uncooperative. Ultimately, they were found to be at fault.
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