I am posting this to warn other consumers.
I contracted with MoveSafe Relocation (Lake Worth, FL) for a move from South Florida to the Chicago suburbs. They quoted $4,828.97 for approximately 900 cubic feet, based on photos and videos of all furniture and boxes that I provided in advance. I paid a $2,000 deposit two weeks before the move, with the balance to be paid at pickup and delivery.
Only after signing did I learn that MoveSafe is essentially a broker, not the actual moving company. They subcontracted the move to Southern Van Lines.
On move day, after my belongings were already loaded on the truck, I was pulled aside by the on-site supervisor and told the shipment was suddenly 1,500 cubic feet—nearly double the estimate—and that the new cost would be approximately $9,000.
At that moment, I had no real choice. I had to vacate my condo that day, and my possessions were already in their control.
When I immediately tried to contact my MoveSafe sales rep (Andrew Melici), my calls went straight to voicemail. I later discovered my number had been blocked. That was the moment I realized this was not a mistake, but a coordinated bait-and-switch.
To keep my belongings moving, I was forced to pay the inflated charges to Southern Van Lines by credit card. I later pursued this through my credit card’s fraud department for eight weeks, unsuccessfully—because the payment structure is deliberately split between broker and mover.
The final insult came at delivery in Chicago: one driver arrived alone at 6:30 PM, had to call a friend to help unload, and then asked for a tip. When I mentioned that I had been charged for 1,500 cubic feet, the driver himself said there was no way the load was that large and estimated it at 800–900 cubic feet—right in line with the original quote.
This appears to be a systematic scheme:
Broker provides a low estimate
Takes a non-refundable deposit
Subcontractor inflates volume after loading
Customer is trapped and forced to pay
If you are considering MoveSafe Relocation: do not. Learn from my experience and protect yourself.
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