I had a very frustrating experience with MyPhotoSocks and would strongly advise others to be cautious.
I ordered two customized shirts with an expected delivery date of February 12. The stated production time was 7–9 days, but that deadline passed with no delivery and no communication. Customer support was also very difficult to reach.
After I finally got a response, they promised to prioritize my order and gave a new estimated delivery date of February 17. That date also passed with no delivery or proper update.
They did provide a tracking number at some point, but it appears unreliable and does not reflect any real progress. The order has remained unclear and unresolved.
Because of the delay and lack of transparency, I opened a support ticket and also left a review on Trustpilot. Only after that did they contact me, apologizing and claiming they would send me some money as compensation for the inconvenience.
However, I never received any refund. When I asked for proof of the transaction so I could check with my bank, they failed to provide anything.
Later, they claimed that my shipping address was incorrect. I re-sent the exact same address I originally provided, but they are now asking me to pay an additional $10 shipping fee to send it again. Despite multiple messages, they refuse to clearly confirm whether the address is valid or if the order can actually be delivered.
At this point, I have received:
* No product
* No confirmed valid tracking
* No proof of production
* No refund despite their promise
* Repeated emails asking for extra payment
This entire experience feels very unreliable and misleading. I would not recommend ordering from this company, especially if you expect transparency, timely delivery, or honest customer support.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our unique, customized products won’t go unnoticed as you parade through town, accept that diploma, or say, “I do.” What better way to show your love and appreciation for the people closest to you than a personalized product! Guaranteed to start a conversation. We think people should know who you’re rooting for, and who you are willing to take with you every step of the way.See more
