I am writing to express my disappointment with the aluminium prints I recently ordered from your company. These prints were intended for an upcoming exhibition, and I placed the order well in advance to ensure everything would be perfect.Unfortunately, upon receiving the prints, I was shocked by the poor quality. Each print had several issues:The corners of each print were crushed and not square.The surface of the prints was not smooth as expected for aluminium prints; instead, they appeared to have a matte finish.There were visible lines through some of the prints, which significantly affected the overall appearance.I would like to emphasize that the packaging was intact and well-done, so the damage and quality issues seem to be related to the printing process itself.Additionally, I attempted to go through the proper channels to file a complaint, but I encountered significant difficulties. The system repeatedly threw me out when I tried to upload photos and required me to click the “I’m not a robot” checkbox multiple times. Despite trying for over an hour, I was unable to successfully submit my complaint.Given the importance of these prints for my exhibition, I request an immediate reprint of all the affected prints with the correct specifications: smooth aluminium finish without any lines or damage. Alternatively, I would appreciate a full refund.
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With over 15 years of experience, Mypicture.com.au specializes in turning your cherished memories into stunning wall art and personalized home decor. From elegant, framed prints to vibrant canvas prints, we offer a variety of ways to showcase your favorite photos. Looking for something unique? Our personalized blankets add a cozy touch to your space, while poster prints, and sleek metal prints provide a modern way to decorate your home. Each product is crafted with attention to detail, offering the perfect combination of quality and affordability to bring your memories to life in style. Whatever your vision, Mypicture.com.au has the perfect solution to enhance your home with personal, meaningful artwork.See more
