//// UPDATE 06/23/2025 //// After 13 days I was finally able to use the digital prepaid card successfully. Yep. 13 days. After the card being declined, calling the given phone numbers (on the card, in the email, and on the website) multiple times, emailing customer support, verifying myself (through this website, through email, and on the phone), I finally received an email today (with an apology) stating that the card was successfully activated, after which I made a successful online purchase today. SO... Y'all aren't alone. This isn't normal. I have never had to wait or struggle like this before with any other prepaid card. Ever. The process is obfuscated and (in my experience) downright frustrating. I would even speculate to say it's done on purpose, as no other reason was given from the correspondence with the company as to why it took so long. Don't give up. Get in contact with them (one way or another) and hopefully it will get resolved. The fact I had to go to these lengths is still beyond me as they never replied with a reason as to why it took so long. I still feel giving up my personal information wasn't worth the amount due to me. Anyway... Best luck of everyone. The BHN Customer Service reps have both my appreciation and condolences. I hope the company gets a better system implemented. //////////////////////////////6/10/2025Offer of prepaid card sent via email by 3rd party. Card does not work. After typing the website address in my browser, I followed the prompts and received a copy of my “digital prepaid card”. I then tested it by purchasing digital content provided by Amazon, after which it was declined. Twice to my knowledge.Today (06/12/2025) I called the phone number provided in the email and followed the automated message prompts to see if I might find a solution. The only possible answer I have is that in the message it stated: “Please allow 3 to 10 business days for the credit to post on your account.”This information would have been good to know before committing to a purchase. Am I wrong?
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Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
