Good afternoon, I consider your decision not to return the stolen funds from my bank account absolutely unfair. My funds were transferred to your bank by Atlas, of which my company is a client. During the entire time I was using this card, I was having difficulties, and this card could not be used as a debit card. Payments for one reason or another could not be paid using this card. But the most interesting thing is that someone managed to completely unscrupulously steal money from my account, making 19 payments in almost one day, making 19 purchases in the same online store and simultaneously closing my account in Myprepaidcenter. In this case, it is clearly visible that it was fraud, but your bank was inactive and allowed money to be stolen from my account. I found out about the theft of funds on April 25, 2025, on that day I wanted to buy a gift for my husband for our wedding anniversary, and I knew that the card was also expiring, but I didn't even know that the money from the card had been stolen more than a year ago, so I couldn't report this situation within 60 days of the theft. In connection with the incident, I'm going to write a complaint to Atlas and report the theft of money and difficulties using cards issued by your bank. Case number : CDS0170498
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