They don't have a customer support line that works. It's just a machine. I confirmed they downsized and the company only has 3-4 people working but they still have a customer support line, it's just not manned by people. Only a robot. Edit: someone called me directly and helped me figure everything out with my prepaid card. Updated my review from 1 star to 4 stars because of this. The lack of 5 star is because the initial phone line provided bounces you from machine to machine with no clear instructions on how to speak to a rep. I hope that in order to speak to a rep, you don't have to submit a negative review to do so. But I believe the rep has emailed me with instructions on how to access a rep in the future.
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