***UPDATE: They emailed me, telling me to reply with the 16 digit numbers on the cards,my full mailing address...yada yada yada...I CAN'T ACCESS THE CARD NUMBERS WITHOUT GOING THRU MORE OF THE EXACT VALIDATING AND VERIFYING MY FREAKING EXISTENCE BY LOGGING IN TO THEIR CRAPSITE, WHICH I REFUSE TO ATTEMPT BECAUSE OF ALREADY MENTIONED REASONS!!! THE ONLY RESOLUTION I WILL ACCEPT IS HAVING ALL CONNECTION TO THOSE CARDS, THEIR SITE, WHATEVER..AND A GUARANTEE IN WRITING THAT I WILL NOT BE INCURRING ANY FEES OR PENALTIES FOR NOT BEING ABLE TO CLOSE MY SO CALLED ACCOUNTS DUE TO THEM PROHIBITING ME WITHDRAWING WHATEVER SMALL AMOUNTS ARE REMAINING!!! SERIOUSLY, CONSIDER THAT AMOUNT A DONATION OR WHATEVER YOU HAVE TO CALL IT IN ORDER TO CLOSE MY CARDS AND WIPE MY EXISTENCE ENTIRELY FROM YOUR RECORDS!!! I WONT BE ATTEMPTING TO LOG IN!!! My misadventures with this clusterfudge company began the day I chose to receive a prepaid debit card as my form of payment from a couple of the social media class action settlements! I stupidly assumed it would be a real card, my bad, should have researched...but that whole sh*$%&ow was just....Anyway, I got 2 emails, in my spam folder, telling me how to redeem these VIRTUAL CARDS. The instructions were utterly ridiculous and impossible to follow in the precise order demanded, because they force you to "verify" EVERY BIT OF INFO THEY DEMAND! To accomplish this verification, you're forced to keep switching screens between this site and your email to obtain a different code at each stupid step of the process. Of course, the emails don't arrive in the time limit set by the site, and it closes. You start all over and eventually get to "access" your card, BUT then you have to activate it, register it and add it to an online wallet!!! More delays and verification and codes....and they decide to lock your card because you have made too many attempts to make the card usable! So, I call customer service, who eventually answer and can only send yet another email demanding more verification of my identity! There was a laundry list of documents they MIGHT accept, IF every single thing matched there "validated" customer records about ME!! Drivers license, utility bill, insurance card etc...Now, my last name is hyphenated, every single billing system i have ever been entered into changes my name in some seemingly inconsequential manner...Dare-Jones becomes Darejones or Dare Jones or Darjon...I have a PO Box, this is not a choice, my village forces this on us. So some of my bills and paperwork show that PO box as my mailing address, others show my street address..of course my dear prepaid center can't comprehend that I have a physical address and a mailing address! In the end, it took me over 2 weeks to finally get access to MY MONEY. THEN i learn that i can't actually use MY MONEY how I want, I have to follow their restrictions! Can't use the virtual card in combination with any other card or form of payment, can't combine the 2 cards they are holding hostage and if I want to give up,and ask for a REAL PLASTIC CARD, I HAVE TO WAIT 4-6 WEEKS AND PAY A FEE FOR EACH CARD!! I finally got one card to work on Amazon and the other on the McDonald's app. Neither would function when I tried the tap to pay function on my phone, I screenshot and printed copies of both "sides" of these cards and even with the info right there no merchant could get a sale transaction to complete, they were given an incomplete phone number to call for...you guessed it...verification! A year or so later, and Im still gettin their daily emails telling me my balance, .69 on one card and .91 on the other...THAT I CAN NEVER USE because of the restrictions that won't allow using these cards with any other...CAN'T EVEN USE THEM TOGETHER!!! I just tried to close my account, oh noooooo cant escape them that easily! More verification is required! Nope, i will just be blocking them and hoping i don't get hit with a fee for that or for something just as stupid. I don't even care about the small amounts left in limbo, I JUST WANT ANY AND ALL CONNECTIONS TO THIS JOKE SEVERED AND ALL OF MY PERSONAL INFO WIPED FROM THEIR RECORDS!!! If you have read this review, THANK YOU and PLEASE avoid any interaction with or use of services provided by "my prepaid center"!!!!
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