UPDATE: Blackhawk Network followed through on this review and figured out where the money went, and made sure it finally came through. A month later, I had it deposited into my account. I added 2 stars for their consistent follow up and respectful and prompt responses throughout this process. I am withholding stars as I should not have had to resort to this method to track down the money and what the “Balance Adjustment” meant. I had tried contacting several times before and no one could help me. Kudos to their social media team that responds to these reviews for being the only ones who finally could take action and close this issue. I still think there is something off about this whole process, with so many people who have had their balances adjusted to zero and never see the money. This company needs to make it much easier to track down and recover those remaining funds on the cards. Received funds from a class action suit and was able to use for two purchases. Had a balance remaining, and all of a sudden it just says balance is $0.00 and had a “Balance Adjustment”. No explanation on what it was. I tried to call and it said it was expired and closed (09/2027 is not expired), it was not inactive, used within last 30 days, and no fees should apply. I tried to connect to customer service it just hung up. Almost as if this is a scam and trying to steal remaining funds from everybody.
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