myprepaidcenter.com

I received a virtual card from myprepaidcenter.

I received a virtual card from myprepaidcenter and their website will not allow me to activate it.The only message I get is to go back to the original email and proceed from there. I have done this several times and the same message.There is no customer support and no way of getting any customer support. This has been a very frustrating endeavor.What happens to the funds when the site will not allow a customer to activate their card?Additional informationrequested by myprepaid center:I redeemed my card in early January and tried to use it about a week later and it was declined. Tried using it a few days later and again declined. Then I tried to figure out why it was not being accepted. There is no way provided on myprepaidcard to contact anybody for help.Being new to virtual cards I did not know they had to be activated as this was not conveyed to me in the original email or on the welcome screen of your site. After redeeming the card I never saw any indication the card had to be activated. I finally found it in the FAQ section and all it stated was reference the original email that was sent. The original email never provided instructions about activating a card and informing the customer they had to. On January 22 or 23 I tried to activate the card 4 or 5 times and it failed each time.I tried again on January 24 with the same result. When I get to the welcome screen I click on the “I have a card” icon and input the card data. Each time I get the following the message “Sorry, we can't activate that card. Please try again. If you have already activated your card and created a profile, please log in to view your balance, or if you have received a virtual card, go back to the email you received after the card activation and use the link provided.”On January 25 I tried to activate the card and received the same message. Also this time in very small print I see “select this option to activate your card.”update and resultAfter about 6 back and forth emails I was finally notified that they had found my card and it was ready to use and they closed my concern. There was no info given on what I had to do, no reason given as to why I received the error when trying to activate my card and my case was closed. I was left in la la land.I responded with more questions and asked what I had to do to get a plastic card. Questions went unanswered but they agreed to send a plastic card which I recieved afound Feb 6.During this back and forth I never learned anything about the paper or "virtual card" or how to use. All I was told was it is ready to use where mastercard was accepted and to use a merchant that accepted more than one form of payment if my card would not cover the entire purchase.My recommendation is to request a plastic card as soon as you can.

Date of experience: Jan 19, 2025