On 12/21/24 I had received a virtual Mastercard in the amount of $29.75 that was part of Equifax Data Breach Settlement. I was having issues with purchases no matter what when where or how my transactions were declining I was so fed up to the point I ended up making two small purchases on Google Play just to make sure that card actually worked which it did. So I started trying to make my purchases once again declined. So I said for get it I will just purchase another card from gift cards.com as I know there cards are never an issue. It was declined. I just so happened to check my account and it said $25.85 pending gift cards.com. I was ferious. I called the number on the back of the card and the agent said the transaction was denied by the bank okay understandable. My thing is why would they even allow an authorization hold. I have never experienced this before if my bank denied a transaction authorization hold will be denied as well. But yet they want to make me wait 7 -10 days for my money back I don't think soOkay I'm really not sure what part you guys are not understanding, but to be perfectly honest I'm highly frustrated and this situation is causing stress that absolutely do not need with my health issues that I suffer from. The bottom line is that you guys declined the transaction in the amount of $25.85 to gift cards.com but yet allowed an authorization hold. I was told that this authorization hold will be removed within 7-10 business days but yet nothing has changed. Not to mention you absolutely cannot file a dispute against a transaction that is currently pending which you guys had me file anyways and opened up a dispute and provided me with a case number which isCS15007255 which I feel this is some kind of setup or bait seriously not to mention but to send me another email on top of it saying that the dispute process can take 30 to 90 days to complete and that I will be provided with an update every 10 days. Absolutely not it doesn't work like that. You guys are not going to have me sitting here waiting for you guys to investigate in a transaction that you clearly did not allow to be processed. The dispute was not supposed to be filed to begin with. I obviously spoke with the merchant several times which they have no intentions on taking the funds anyways. So I really don't understand why you haven't released my funds yet. I could totally understand if I had an unauthorized transaction then obviously a situation like that would be necessary to file a dispute once the transaction has settled. Considering that is not the case my funds should have been released a long time ago. If necessary I will be filing another complaint with another outside source if necessary. As I refuse to sit here and play the waiting game I don't have the time or the patience for this. So once again I'm kindly asking for my funds to be released now not tomorrow or a few days or weeks from now I need it returned to me ASAP thank youI really do appreciate your response, but with you saying that I should have an update shortly really doesn't tell me much to be perfectly honest with you. Shortly could mean today tomorrow or within the next few days or even weeks. I'm kindly asking for a direct answer meaning when is shortly? I really appreciate it thank you and have a great dayI personally called the number on the back of my card today 12/31/24 and spoke with an agent. I'm not sure what is really going on but what makes me mad the most is when I'm provided with misleading information or when agents are not very honest The agent that I spoke with made it perfectly clear that my funds will be released today. He said it showed in his computer system the today 12/31/24:is the deadline for you guys to remove the pending status. I once again obviously haven't received anything. I'm not very happy whatsoever I'm not okay with this. It's very rude and unprofessional and it surly doesn't help for the simple fact that I'm trying to get this issue resolved.
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